Art Lighting Gallery –
F.A.Q. Page
Q – How do I buy through Art Lighting Gallery?
A – Call
us! We will help you match the appropriate chandelier, sconce,
pendant, floor lamp, table lamp or ceiling fan to your project. If
what you want doesn’t exist, we will find an artisan that can
fulfill your vision. We are not an “internet company” with a
shopping cart on our site. Our products generally require some
consultation to make sure you are getting exactly what you want.
The best way to contact us is by phone so our customer service
representatives can better understand your design criteria, budget,
timeframe and vision for your particular project. We will then make
recommendations on artist(s) and work for you to consider. There
will be two types of work – standard and custom. For custom work we
will generally make a proposal that includes the specific work to be
done, shipping deadlines, costs and other pertinent information.
Once a proposal has been agreed to, and a deposit has been made, we
will get the artist started on the work.
Art Lighting
Gallery is here to help you through completion of your project.
We have helped hundreds of design professionals and art collectors
match the right work of art to their specific job. Unlike a
standard gallery or showroom, we specialize in functional and
architectural art and understand the challenges associated with
incorporating handcrafted art into commercial & residential
projects. Our customer service representatives have the design
experience and technical knowledge necessary to ensure that your
project is a success.
Q – Do you have a showroom?
A – We offer our products
through our resource catalog and website.
Because we work with
customers all over the country, we do not have a showroom. Over 50%
of the work purchased is commissioned to your specifications.
This is why the work of art you will receive is unlike anything else
you will find – it is made for you. We have found that the process
of finding the right work of art for a project can be handled very
easily through our personal customer service via phone and email.
Q – I didn’t see exactly what I
wanted in the online galleries…. Is there anything else?
A – Even though we have
close to 1000 images in our online gallery of products available,
there are thousands more that didn’t make it for a number of
reasons. It is virtually impossible to represent everything our
artists can do. At least half the work we do is commissioned and
not on our website. Give us a call even if you don’t see exactly
what you want. Chances are we have an artist that can create the
perfect work of art for your project and stay within your budget
requirements.
Q – What if I’m not happy with the
product?
A
– We stand behind every artist and manufacturer we represent. If
you are not happy, we will do everything in our power to resolve
your issue. We have hundreds of positive testimonials – many of
which you will find throughout our site – because we care about our
customers and strive for perfection. We have yet to have a problem
that has come up with one of our customers that we could not work
out to everyone’s satisfaction.
