Customer
Care & Service
Every project has unique requirements. You or your clients want
your lighting or ceiling fans to be theirs and theirs alone.
Whether you find exactly what you want in our resource, or desire a
custom piece, Art Lighting Gallery’s customer care representatives
have the know-how and expertise to turn your vision into reality.
Shipping & Handling
Shipments are generally sent UPS Ground to locations in the lower 48
states. Shipping costs and delivery times will vary. Shipping and
handling charges for non-commissioned pieces are shown in the
specifications page for each item. Any additional costs for special
packaging will be noted as well. Commissioned works will have all
shipping and handling costs detailed in your proposal. If you have
any questions about these costs, please e-mail
info@FunctionalArtGallery.com
or call us at
1.877.320.0800
(toll free).
Delivery Lead Time
On each item detail page, you will see information for estimated
shipping lead time. These times may vary depending upon
availability, location and whether there is custom work associated
with your purchase.
If you have
questions about delivery times or package tracking, please e-mail us
at
info@FunctionalArtGallery.com
or call us at
1.877.320.0800
/ 1.360.321.2636 (International). Our
Customer Service hours are Monday – Friday
7 AM – 4 PM PST.
Shipment Tracking
We will provide you with a tracking number via email when your
package is shipped. Please use the links below to access the
respective shipper’s websites:
http://www.ups.com/tracking/tracking.html
http://www.fedex.com/us/
http://www.usps.com/shipping/trackandconfirm.htm
Our Services Include
-
A
trade-focused resource of the finest collection of artisan and
designer lighting.
-
One-of-a-kind
functional art for your one-of-a-kind project.
-
Commission
artisans to specific project specifications and deadlines.
-
Trade
discounts.
-
Assistance
organizing client presentations.
-
Recommending
the right artist and product for your project requirements.
Cancellation Policy
In the event that an order must be cancelled, you should call us immediately
at 877-320-0800, followed up by an e-mail to
info@FunctionalArtGallery.com
stating the reason for the cancellation. If your order has already been
processed, which can sometimes happen immediately after you place your order,
you will be charged a 4% credit card transaction fee. This fee can often be
applied to a future order depending on the circumstances. If your order has
already entered the shipping process, it cannot be cancelled and is subject to
the terms outlined in our return policy. If your order is custom and has already
entered the manufacturing process, it cannot be cancelled, nor can it be
returned.
Return Policy
At Art Lighting Gallery, we want you to be 100% satisfied. We are happy to
provide a refund or replacement within 14 days from receipt of
shipment (exclusive of handling and shipping charges) less a 20%
restocking charge. Commissioned or “made-to-order” items cannot be
returned.
How To
Return Artwork
- Call or email customer service
and explain the situation. Our email address for returns
is
info@FunctionalArtGallery.com
or call us at
1.877.320.0800. Our
Customer Service hours are Monday – Friday
7 AM – 4 PM PST.
- If there is a need to return
artwork to the artist, one of our customer service
representatives will issue you an RMA number for its return and
the return address.
- Any returned artwork must be
returned in its original packaging and insured to it’s full
value when shipping.
- Use the same shipping service
that was used when the item was shipped to you.
Refunds
Your refund will
be sent within 14 days from when the artist receives your return.
Payment will be in the form originally used to purchase your item.
Of course all returns must be in the original condition and not
altered or damaged. If you have any questions about your refund,
please call us at
1.877.320.0800. Our Customer Service hours are
Monday – Friday 7 AM – 4 PM PST.
Products
Damaged In Shipment
Please notify us
within one week at
1.877.320.0800 of any damage to the product(s)
upon receipt. Please keep all packaging materials for inspection.
How To Order
For personal assistance, please call:
1.877.320.0800
(toll free – US
only) or 1.360.321.2636
(International Callers).
Hours: Monday – Friday 7 AM – 4 PM PST
Fax:
360.321.2585
Email:
info@FunctionalArtGallery.com
